The incredible partnership between Abroadworks and Voyantt to launch an e-commerce website enabling dental clinics to shop from reliable dental supply brands.
Introduction
In the rapidly evolving e-commerce landscape, a dynamic back-end system is crucial for businesses to stay ahead, and this is precisely where Voyantt stepped in for a dental supply e-commerce website. The partnership between Abroadworks and Voyantt, has been nothing short of revolutionary, especially in the areas of vendor and customer management as well as inventory administration.
The Vision
Our client, Abroadworks approached us for the backend management of the main website of their client from the dental supply industry with a commitment to a unique customer-centric approach. We were able to live up to the motto of their venture procuring dental supplies online should be easier than pulling teeth. Their unique selling points include a personalized customer experience, treating each customer as an integral stakeholder in the business. Their core values include honesty and integrity, with transparent pricing and no hidden contracts. The company prioritizes user experience through quick deliveries, easy returns, and flexible payment options. Their staff, consisting of dental professionals, offers the best advice and product recommendations, ensuring a hassle-free shopping journey.
Voyantt’s Role in Backend Development
Efficient Customer and Vendor Management: One of the challenges initially faced by the website was juggling its numerous vendors and the vast clientele. Voyantt introduced an integrated platform that streamlined all vendor interactions, from order placements to payments. This efficient management system fortified stronger relationships with all the vendors, leading to better negotiations and timely deliveries.
- Customers’ front: On the customer front, the platform offered personalized experiences, tracking customer preferences, order histories, and feedback, ensuring each client felt valued and understood.
- Vendors’ end: Voyantt continues to partner with Abroadworks to work to bring about turnkey vendor portal management solutions. This portal is aimed at helping vendors manage their inventory for the main website
Effortless Shopping Experience: With Voyantt’s assistance, Abroadworks was able to elevate the user UX of the online store significantly with easy returns process, and processing refunds or exchanges promptly. Moreover, the addition of flexible payment options meant that customers had a convenient set of choices at checkout, making their shopping journey truly hassle-free.
Inventory management: Wide range of variants: Managing inventory is one of the trickiest aspects of contemporary e-commerce, especially when items have a numerous variants, such as size, weight, material, color, and more. Businesses may find it difficult to handle this complex product differentiation, which might result in inventory mismatches, stock-outs, or overstock issues.
- Intelligent variant tracking: Voyantt’s system offers intelligent variant tracking, recognizing each variant as part of a single product family, allowing businesses to monitor stock levels more intuitively.
- Prediction based on past sale trends: The platform uses advanced algorithms to predict demand based on past sales trends, seasonal changes, and market dynamics, ensuring businesses are always prepared for potential surges in demand.
- Reordering prompt: The system also automates the reordering process by setting thresholds for each variant, prompting a reorder when stock levels drop below a predetermined point.
- Centralized dashboard: Our focus was to provide a holistic view of inventory, making decision-making more data-driven and less reliant on guesswork.
Understanding customer preferences: The system also integrates customer feedback, allowing businesses to understand preferences and dislikes, allowing them to adjust inventory strategies accordingly. For example, if a particular size or color receives consistently low ratings, businesses can consider producing them in lower quantities.
The Evolution of Voyantt’s Backend Developers: A Journey of Complexity and Growth
The backend team at Voyantt has undergone a transformative journey, overcoming numerous challenges and enhancing their problem-solving skills. The team has adopted agile practices, enabling regular feedback loops and adaptability, ensuring alignment with project objectives. They have also delved deeper into data analytics, familiarizing themselves with advanced algorithms, predictive modeling, and data visualization tools.
The project’s magnitude necessitated collaboration with frontend developers, UI/UX designers, and product managers, enhancing team synergy. The team has been committed to continuous learning and skill upgrading, integrating the latest technologies into their work.
User-centric development, such as the dashboard, has been a key aspect of the backend team’s approach. This approach ensures that the systems developed are efficient, intuitive, and user-friendly.
Despite setbacks and challenges, the backend team has shown resilience and persistence. They have learned the art of troubleshooting, refining, and pivoting their strategies to overcome obstacles. The journey of the backend team has been a testament to the power of persistence and adaptability in the face of adversity.